Refund policy
Refund Policy
We want every piece to arrive just right. If something’s wrong, we’ll make it right.
Damaged, defective, wrong or missing items
- Let us know within 48 hours of delivery at fridaysoffllc@gmail.com.
- Include your order number and a photo or short video of the problem.
- We’ll make it right with a refund or replacement, at our discretion.
- You won’t pay for return shipping on our mistakes.
Lost packages
- If tracking shows your order is lost, contact us and we’ll work with the carrier to resolve it.
Change of mind
- Because of the nature of our products, used items can’t be returned.
- Unopened, sealed items may be returned within 14 days of delivery, with our approval. Email us first; returns sent without approval can’t be accepted.
- You’re responsible for return shipping, and a restocking fee may apply.
- We recommend a tracked, insured shipping service, since we can’t refund returns lost in transit.
Cancellations
- Orders can be canceled before they ship. Once an order has shipped, it can’t be canceled.
Refunds
- Approved refunds go back to your original payment method.
- Original shipping costs aren’t refundable, except when we made a mistake.
- Your bank may take a few business days to post the refund.
Questions? Email fridaysoffllc@gmail.com. We reply within 2 business days.